Refund policy

Last updated: October 7, 2026

Returns & Refunds

We want you to love your BY INCH jewelry. If something isn't right, this policy explains how to return an item and get your money back.

1. 30-day returns

You may return any item within 30 days of the day you (or a person you appointed, other than the carrier) received it, without giving any reason. This extended period includes and goes beyond your statutory 14-day right of withdrawal as a consumer under EU law. If an order is delivered in several parts, the period runs from receipt of the last item.

To start a return, send us a clear statement before the deadline, e.g. by email to official.byinch@gmail.com, including your order number and the items you are returning. You may use the model withdrawal form below, but it is not required.

2. Returning the items

  • After you contact us, we will reply with return instructions. Send the items back without undue delay and no later than 14 days after informing us of your return.
  • Please pack the jewelry securely, ideally in its original packaging, and include your order number.
  • Return shipping is free: we cover the cost of returning the goods.
  • Items should be unworn and in their original condition. You are responsible for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, visible wear, scratches or damage).

3. Refunds

  • We refund all payments received from you, including the cost of standard delivery, within 14 days of receiving your return statement.
  • If you chose a delivery method more expensive than the cheapest standard option we offer, we do not refund the additional cost.
  • We may withhold the refund until we have received the items back or you have supplied proof of having sent them, whichever is earlier.
  • Refunds are made using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees for the refund.

4. Exceptions

Items made to your specifications or clearly personalized (for example, engraved or custom-sized pieces) cannot be returned.

5. Exchanges

To exchange an item for a different size or product, return the original under this policy and place a new order.

6. Faulty or damaged items (complaints)

Every piece is covered by our 12-month warranty against manufacturing defects. Separately, and regardless of this warranty, we are liable for any lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery. If your item arrives damaged, is faulty or is not as described, email us at official.byinch@gmail.com with your order number, a description and photos. We will respond within 14 days. Depending on the case and your statutory rights, we will repair or replace the item, or offer a price reduction or refund, and cover the related shipping costs. See our Terms of Service for full details of the complaints procedure.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: BY INCH, Deotymy 7/9, 01-407 Warszawa, Poland, official.byinch@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Contact

Questions about returns? Email us at official.byinch@gmail.com.